White-glove SMS onboarding
A one-time setup fee from $299. Our team handles 10DLC carrier registration, contact list migration, tag and group structure, keyword auto-response configuration, and first-send QA so your SMS marketing program ships clean on day one — with carrier registration submitted and your compliance language reviewed before the test send ever fires.
01 — What white-glove onboarding covers
10DLC brand and campaign registration. CSV cleanup, column mapping, and tagging. Keyword setup if you've added that module. First-send QA on a small test list before the real send fires. A human on the other end of the thread while it's happening.
02 — What your team owns
We don't write your message. We don't pick your send times. We don't talk to your donors or voters. Onboarding gets the plumbing in place — the program strategy is still yours, because it has to be.
White-glove onboarding packages
Every white-glove package includes full account setup and 10DLC carrier registration. Pick the one that matches how much list work and campaign configuration you want done for you, and anything bigger than the Complete tier gets a custom quote.
Starter
Small program, first campaign
The basics, done cleanly. For teams running their first texting program.
Standard
Mid-size program, multi-campaign
Everything in Starter, plus more list work and keyword configuration. The one most programs pick.
Complete
Statewide, agency, multi-team
Everything in Standard, plus unlimited campaign setup, team onboarding, and a live training session.
Custom
Multi-office, agency, integration-heavy
Everything in Complete, plus custom data migrations, CRM integrations, and scope built to match your specific program.
How white-glove onboarding runs
Four onboarding steps from scoped kickoff call to first clean send — with a real person on our team on the other end of the thread the whole way through.
We map the program: lists, audiences, first few campaigns, who's on your team.
CSVs, brand assets, consent documentation. We handle the cleanup.
10DLC registration, contact import, campaign scaffolding, keyword rules, user seats.
Test-send QA on a small segment, then we hand you the keys and you ship the real one.
Optional list services during onboarding
If you want list cleanup while our team is already in your account, these services run at standard platform rates with no onboarding markup.
White-glove onboarding FAQ
No. Plenty of programs self-onboard — the platform is built to be used without hand-holding, and the toll-free quick-start means you can send the same day you sign up. White-glove is for teams who'd rather hand the setup off and start with a campaign already built and a list already imported.
Toll-free sending is ready the day you sign up. 10DLC registration runs in parallel — timing varies with carrier review, but we set that in motion during kickoff so it's processing while your team is already sending.
Statewide races, multi-office agencies, and anything with heavy CRM integration or list volumes above 25,000 get a custom quote. The build usually tracks Complete plus specific line items for the migration and integration work.
No. Onboarding configures the tools and migrates the data — the message copy stays with your team. That said, we'll review a draft for TCPA-required language (STOP opt-out, sender identification) before first send.
One-time. $299–$799 at sign-up, billed separately from your monthly plan (or on top of pay-as-you-go). For ongoing managed service — where we run the campaigns on your behalf — talk to us about a separate scope.
Start sending
Book a white-glove onboarding and our team handles 10DLC carrier registration, list migration, keyword setup, and first-send QA. The toll-free quick-start lets your team send the same afternoon while 10DLC processes in parallel for long-term deliverability.
