Frequently Asked Questions

Getting started is simple:

1. Sign up - Create a free account with your email
2. Complete 10DLC registration - We guide you through carrier registration (required for SMS)
3. Import contacts - Upload your contact list via CSV
4. Add credits - Purchase message credits (you get 100 free to start)
5. Send your first campaign - Create and send your message

The entire setup process typically takes 15-30 minutes, though 10DLC approval can take 1-3 business days.

10DLC (10-Digit Long Code) is a carrier registration system for business SMS messaging. It's required by all major US carriers (AT&T, Verizon, T-Mobile) for sending application-to-person (A2P) text messages.

Why it matters:

• Higher message throughput (messages per second)
• Better deliverability - fewer messages blocked by carriers
• Carrier trust - your messages are identified as legitimate business communications
• Required for compliance - sending without registration may result in blocked messages

We guide you through the registration process step by step.

CampaignCNX+ supports CSV import with smart field mapping:

1. Go to Contacts > Import
2. Upload your CSV file
3. Map your columns to our fields (phone, first name, last name, etc.)
4. Review the preview and confirm

We automatically detect duplicates and normalize phone numbers. You can also add contacts manually or organize them into groups after import.

There are several ways to collect opt-ins:

• Web forms - Add an SMS opt-in checkbox to your signup forms
• Text-to-join keywords - "Text JOIN to 12345 to subscribe"
• QR codes - Link to an opt-in landing page
• In-person collection - Paper forms at events (document consent)
• Point of sale - Ask customers at checkout

Always clearly disclose what they're signing up for and include opt-out instructions. We track consent status for every contact.

CampaignCNX+ offers flexible pricing options to fit your needs:

Pay-As-You-Go - Perfect for occasional senders

• $0.06 per SMS segment
• $0.15 per MMS segment
• No monthly commitment, credits never expire

Monthly Plans - Better rates for consistent volume

• Basic: $55/mo for 1,000 SMS (~$0.055 effective)
• Pro: $225/mo for 5,000 SMS (~$0.045 effective)
• Enterprise: $695/mo for 20,000 SMS (~$0.035 effective)

Every new account gets 100 free messages to try the platform.

An SMS segment is a single unit of text message billing. Standard SMS messages are limited to 160 characters. If your message exceeds 160 characters, it's split into multiple segments:

• 1 segment = up to 160 characters
• 2 segments = 161-306 characters
• 3 segments = 307-459 characters

Note: If you use special characters or emojis, messages switch to Unicode encoding, which reduces the character limit to 70 characters per segment.

We offer both options to fit your needs:

• Pay-As-You-Go: No monthly fees, no contracts. Buy credits when you need them, use them whenever. Credits never expire.
• Monthly Plans: Subscription plans with included credits and reduced per-message rates. Cancel anytime with no long-term contracts.

No setup fees on any plan. Choose the option that fits how you send.

Yes, SMS marketing is legal when done in compliance with the Telephone Consumer Protection Act (TCPA). The key requirements are:

• Prior express written consent - Recipients must opt-in before you text them
• Easy opt-out - Recipients must be able to reply STOP to unsubscribe
• Time restrictions - Only send between 8am-9pm in the recipient's time zone
• Sender identification - Recipients should know who's texting them

CampaignCNX+ builds compliance into every feature so you can focus on your message.

The Telephone Consumer Protection Act (TCPA) is a federal law that regulates telemarketing calls and text messages. Violations can result in fines of $500 to $1,500 per message.

CampaignCNX+ helps you stay compliant by:

• Tracking consent status for every contact
• Automatically processing opt-out requests (STOP, UNSUBSCRIBE, etc.)
• Enforcing 8am-9pm time restrictions based on recipient time zones
• Maintaining complete audit trails for every message
• Providing DNC registry checking

When someone replies with STOP, UNSUBSCRIBE, QUIT, or similar keywords, we automatically:

1. Mark them as opted-out in your contact list
2. Send a confirmation message that they've been unsubscribed
3. Prevent future messages from being sent to that number

This happens instantly and requires no action from you. You can view opted-out contacts in your dashboard.

Yes! CampaignCNX+ includes full 2-way messaging. When recipients reply to your messages, their responses appear in your unified inbox. You can view the full conversation history for each contact and reply directly from the dashboard.

There's no hard limit on the number of messages you can send. Your throughput (messages per second) depends on your 10DLC registration score and carrier trust level, which typically ranges from 1-75 messages per second.

For high-volume sending, we can work with you to optimize your campaign delivery across multiple phone numbers.

SMS (Short Message Service) - Text-only messages, up to 160 characters per segment. Cost: $0.06 per segment.

MMS (Multimedia Messaging Service) - Messages with images, GIFs, or other media. Up to 1600 characters of text. Cost: $0.06 per segment.

Yes! You can schedule campaigns to send at any future date and time. The system automatically handles time zone compliance, ensuring messages only arrive during legal hours (8am-9pm) in each recipient's local time zone.

10DLC registration typically takes 1-3 business days for approval. Some registrations (especially for certain political or healthcare use cases) may require additional vetting and take longer. We guide you through every step of the process.

We provision dedicated phone numbers for your account as part of the 10DLC registration process. These are local numbers that recipients can save and reply to. If you have specific number requirements (area code, etc.), let us know during setup.

API access is available for developers who want to integrate SMS into their own applications. Contact us for API documentation and access.