Two-Way Text Messaging Platform
Have real conversations with your customers via SMS. Send messages, receive replies, and manage all conversations in one unified inbox.
100 free messages, no credit card required
98%
Open Rate
45%
Reply Rate
3 min
Avg Response
90%
Prefer Text
What is Two-Way Texting?
Two-way texting goes beyond one-way broadcasts. When you send a text, recipients can reply directly, and you receive those replies in a unified inbox. It transforms SMS from a broadcast channel into a conversation platform.
With CampaignCNX+, every contact has their own conversation thread. You see the full message history, can respond in real-time, and manage all conversations from one place. It's like having a personal conversation with each customer, at scale.
- Receive and respond to replies instantly
- Full conversation history for every contact
- Unified inbox for all messages across campaigns
- Build relationships through real conversations
Conversation with Sarah Johnson
+1 (555) 123-4567
Hi Sarah! Your order #1234 is ready for pickup at our Main St location.
2:30 PM
Great! What time do you close today?
2:32 PM
We're open until 8pm tonight! See you soon.
2:33 PM
Perfect, thanks!
2:33 PM
Why Two-Way Texting Matters
One-way broadcasts are impersonal. Two-way conversations build relationships.
Build Real Relationships
Customers remember brands that talk with them, not at them. Two-way texting creates genuine connections that lead to loyalty and referrals.
Faster Resolution
Answer questions, resolve issues, and handle requests in real-time. No more phone tag or waiting for email responses.
Higher Conversions
Interactive conversations convert better than static messages. Answer objections, provide details, and close deals via text.
Two-Way Texting Features
Everything you need to manage conversations at scale.
Unified Inbox
All conversations in one place. Whether a reply came from a campaign or a direct message, you'll see it in your unified inbox.
- All messages in one view
- Filter by read/unread
- Search conversations
Full History
Never lose context. See every message ever exchanged with a contact, including which campaigns they've received and how they responded.
- Complete message timeline
- Campaign participation
- Response tracking
Real-Time Replies
Responses appear instantly. Reply from any device - desktop, tablet, or mobile. Your customers never wait for an answer.
- Instant notifications
- Reply from any device
- No refresh needed
Canned Responses
Save time with pre-written responses for common questions. One click to send hours, location info, or FAQ answers.
- Create unlimited templates
- Personalization supported
- Quick-insert shortcuts
Contact Context
See who you're talking to. Contact details, tags, groups, notes, and custom fields are visible alongside every conversation.
- Contact profile in view
- Tags and groups visible
- Add notes during chat
Automatic Opt-Out
When someone replies STOP, they're automatically opted out and marked in the system. Stay compliant without manual tracking.
- STOP processed instantly
- Auto-reply confirms
- TCPA compliant
Two-Way Texting Use Cases
See how organizations use conversational texting to engage their audiences.
Customer Support
Answer questions, resolve issues, and provide support via text. Customers get faster responses than email or phone hold times.
Appointment Scheduling
Let customers confirm, reschedule, or cancel appointments by simply replying to your reminder texts.
Lead Qualification
Engage leads in real-time conversations. Ask qualifying questions, answer objections, and schedule demos via text.
Voter Outreach
Have real conversations with voters. Answer questions, provide polling info, and build relationships through P2P texting.
Event Coordination
Coordinate volunteers, handle RSVPs, and answer attendee questions all through conversational texting.
Feedback Collection
Ask for feedback and actually get responses. Text surveys see 45% response rates vs 5% for email surveys.
Simple, Transparent Pricing
Flexible pricing options. Two-way messaging included free with Enterprise, or $12.49/mo add-on.
PAY AS YOU GO
$0.06
per SMS segment
+ $12.49/mo for 2-way
ENTERPRISE
$695
per month
2-way included FREE
Explore More Features
Ready to Start Real Conversations?
Start with 100 free messages. See why organizations choose CampaignCNX+ for two-way texting.
100 free messages included • No commitment • Cancel anytime